Shipping & Returns
Sudev Fashion is committed to providing its customers complete satisfaction. Sudev Fashion strives to enhance the shopping experience of its customers, while providing the best quality products and services.
In order to ensure the same, Sudev Fashion is always ready and willing to go the extra mile for its customers.
For all over India, our shipping charges are as below:
₹50 per Piece of Product (Applicable upto 4 Pieces of Product)
₹38 per Piece of Product (Applicable on Min 5 Pieces of Product)
For Outside India, the shipping charges varies by country to country. To know the exact shipping charges add your desired products to cart and continue to shopping cart page, you will find the estimate shipping on right hand side at the same.
Note: For Inquiries related shipping please reach us at +91-8000400444 or +91-8000300444
We are able to give our customers what they want - quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. After all everything is about… Emotions and Expressions...
We take stringent measures to ensure that the items deliver to you are in perfect condition. However, there is remote possibility that the item may be damaged during transit or that a wrong item is deliver to you. In such cases when your ordered item is damaged during transit or wrong item is deliver to you, we will replace the item at no extra cost, provided that the request for replacement/return of item is made by you in 24 hours from the receipt of the package.
Such request is to be made by getting in touch with customer care by sending request at email@example.com and giving the reference of your order no, product details and price. On receipt of your parcel back to us, we will send you the same item with time taken refer to stock in ready or not at our cost provided that our products was damaged in transit or a wrong item is delivered to you. As far as our outfits which are altered as per your specifications/alterations. You should appreciate that each outfit ordered online is individually altered as per your body shape and size and made to fit perfectly in accordance to measurement provided. Also as far as our outfits, which are not altered, you should kindly bear in mind that relatively, fashion is an evolution.
We are always looking forward to give you the best of products at the best of prices and with the best of hopes that we continue our relations till time abides with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.
- Always email us first if you have a problem on email id.
- Always be sure to report your problem within 24 hours of receiving the item in question.
- Please return the item within 7 working days of confirmation.
- If you are getting Blouse stitched or Lehenga stitched to your size then return is not possible in any case if you have given wrong measurement.
- You are not entitled to return the products over the issue of choice, price or shipment cost as you are already confirming to them when finalizing the order.
- The products have to be returned in original packaging.
- Used products are not eligible for a return.
- For fabric related products, customer have to order of minimum 5 meters of product.
- Money will be returned back once the products have been received by us in intact position (without any wear and tear) and passed by our Quality Department.
- We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods.
- You can cancel your order within 48hours, after that your order will not be cancelled.
- At any point of time the refunds will not exceed the actual value of the goods, remember we will make the refund in INDIAN RUPEES only not in other currency until you haven't made the payment through PayPal payment mode as we do receive payment in USD in PAYPAL payment mode. In such condition we can only refund in USD not in another currency.
- Shipping cost would be deducted for refund.
- Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier who provide proof of delivery.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from recurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send thru reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
- Please mark the lowest value in invoice like 15 to 25 USD if you are sending any parcel back so that we can avoid custom problems.
- Refund will take time to reflect in customer's account about 4 to 5 working days.
- If we are unable to deliver the original ordered item due to unavoidable reasons, then according to our terms we will request you to select an alternate item and express ship the same to you with no extra shipping cost.
We shall not be able to accept back your ordered dresses or sarees. Therefore kindly be informed that Sudev Fashion will not be able to refund any online sales or exchange of your order items at www.SudevFashion.com except in case if your order is damaged during transit or that a wrong item is delivered to you. We respect customers ability to support Sudev Wholesale’s “NO RETURN NO EXCHANGE” policy. To help us deliver the very best and latest Indian fashion & Ethnic Products. Sudev Wholesale firmly believes that all the customers who order online are aware that the colors seen on the monitor will be slightly different as compared to the color of actual outfit or any item ordered and that the body measurements supplied by you for alterations will be correct.
NOTE: Your always welcome for special offers on +91-8000400444 or +91-8000300444 also.